airport satisfaction

How satisfied are passengers with airports right now?

Flown anywhere lately?

After being grounded by the pandemic, maximum folks are quite darn excited to visit the airport to fly to pretty much everywhere.

But once at the airport, the excitement seems to fade.

That’s what the J.D. Power 2022 North America Airport Satisfaction Study, released on Wednesday, tells us.

According to the look at, pleasure is down 25 factors (on a 1,000-factor scale) this year because travelers are disappointed with fewer flights, extra cancellations, crowded terminals, constrained food and beverage offerings inside the terminals, and confined places to park.

“The combination of pent-up demand for air tour, the national exertions shortage, and step by step growing costs on everything from jet gasoline to a bottle of water has created a situation in which airports are extraordinarily crowded and passengers are increasingly more pissed off—and it's miles likely to retain via 2023,” stated Michael Taylor, journey intelligence lead at J.D. Power.

“In some approaches, this is a go back to normal as large crowds at airports have a tendency to make vacationers more frazzled, however in cases in which parking plenty are over ability, gates are status room most effective and restaurants and bars aren't even open to offer a few reprieve, it is clear that expanded ability in airports can’t come quickly sufficient.”

Airport Rankings

That doesn’t mean vacationers are more pleased with some airports than others.

In the ‘mega’ class – Minneapolis-Saint Paul International Airport ranks maximum in passenger satisfaction, followed by means of San Francisco International Airport. Both Detroit Metropolitan
Wayne County Airport and John F. Kennedy International Airport land in a 3rd-place tie.

Among large airports, Tampa International Airport ranks highest, observed by way of John Wayne Airport,
Orange County and Dallas Love Field.


And within the medium airport class, Indianapolis International Airport ranks highest, with Pittsburgh
International Airport in 2nd location and Jacksonville International Airport and Southwest
Florida International Airport in a 3rd-place tie.


The 2022 North America Airport Satisfaction Study measures traveler pleasure via searching at six elements. In order of importance) those factors are terminal centers; airport arrival/departure; luggage declare; safety take a look at; test-in/luggage test; and food, beverage and retail.

Where does your favored airport land inside the ratings this 12 months?

Travelers no longer getting greater airport satisfaction

A new look at out today finds that tourists are becoming weary of combating the detours and delays because of enlargement initiatives at many airfields.

According to the J.D. Power 2019 North America Airport Satisfaction Study, launched today, typical passenger delight with North American airports has risen handiest a unmarried point (on a 1,000-point scale) yr over year, following numerous years of constant development.

Satisfaction stagnates, but there’s hope

According to the record, the overall patron pride rating this year for North American airports is 762, up 1 point from 2018. The difficulty? Lower-than-average facility get admission to scores, with larger numbers of vacationers mentioning production-associated delays entering into and out of the airport.

But there’s desire. Airports that offer travelers noticeably new centers and improved protection checkpoint experiences show up on this year’s observe at the pinnacle of the list. And many airport production tasks across the united states will quickly be finished.

Take a look at the ratings:

In the mega category, Detroit Metropolitan Wayne County Airport ranks highest with a score of 786, followed by Minneapolis-Saint Paul International Airport at 779 and Las Vegas McCarran International Airport and Orlando International Airport tied for 0.33 at 777. 

In the massive class, Portland (Or.) International Airport ranks maximum with a score of 833, followed by way of Dallas Love Field at 826 and Tampa International Airport at 822. 

And inside the medium class, Indianapolis International Airport ranks maximum a rating of 833, followed by Jacksonville International Airport at 831 and Buffalo Niagara International Airport at 829.