We can be flying again, however that doesn’t imply we’re satisfied with the provider airways are providing.
In fact, in line with J.D. Power’s 2022 North America Airline Satisfaction Study, ordinary passenger delight with airways is down due to better fees, pandemic-generation restrictions, and a bunch of other factors.
“Customer satisfaction with North American airways climbed to remarkable highs for all of the incorrect reasons in the course of the past two years,” Michael Taylor, travel intelligence lead at J.D. Power stated inside the record’s release assertion. “Fewer passengers supposed greater space on airplanes, much less waiting in line, and greater interest from flight attendants. But that enterprise model changed into honestly now not sustainable.”
Now, Taylor says, volumes are surging, a few pandemic-era constraints are still in region, and passenger pleasure declined in all 3 look at segments—first/business, top class economy, and economy/basic economy.
The charts below display how passengers ranked North American carriers by using segment, using 8 measurement factors: plane; luggage; boarding; take a look at-in; cost and prices; flight crew; in-flight services; and reservation.
The standard score became 798 – on a 1,000-point scale – which is down extra than 20 factors from a year in the past.
You’ll see that JetBlue and Alaska Airlines crowned the ratings within the First/Business segment; JetBlue and Delta Air Lines completed first in the Premium Economy quarter; and that Southwest and JetBlue led within the economic system phase.